Ordering and shipping questions answered....
Orders and Shipping
Orders placed before 1:00pm Monday to Friday are despatched the same day via Australia Post. Delivery will occur within 2 – 6 days depending on your location. All orders have a tracking number so that you will always be able to check on delivery progress.
Just click on the ‘My Account’ icon at the top right of this page and follow the instructions. As soon as you complete your registration, you’ll be eligible for an automatic 10% discount and $5 standard shipping!
Just log in to your account by clicking on the ‘My Account’ icon on the top right, log in and then scroll to ‘Addresses’ on the left. You can update both billing and delivery addreses.
You will be emailed a tracking order as soon as the order is ready for despatch. This tracking number will also be available in your Member account.
When you order through our site, the transaction occurs privately between you and your funds provider. We do not see or record any of the details.
Yes. Our prices shown on this site are tax inclusive.
Please use the ‘Country Locator’ at the top right to select your country or region. We are able to ship to most countries but if yours is not listed, we ask that you contact us before ordering so that we can both confirm the destination and also give you an accurate shipping cost.
Yes, we are usually able to add all products within the one package. On rare occassions, we may ship parts of your order from different locations, in which case, you will receive two tracking numbers.
If you have a problem with your order...
Returns and Exchanges
If you’re not happy, we’re not happy. Return your order unworn, with all labels still attached and in the original packaging for a replacement or full refund.
Our return authorizations include a pre-paid, addessed label 🙂
The easiest way is to use the ‘Request a call-back’ button at the bottom of this page. Alternatively, email us at help@mysecretdrawer.co and we will respond within two hours.
We take all care to ensure your order is fulfilled correctly but, if we’ve made an error, rest assured we’ll fix it. Just message or email us and we will give you a post-paid return authorization.
We take great care to clearly show both our designs and colours in order to avoid this possibility. In regard to sizing, our size charts are accurate but, if in doubt, we strongly recommend ordering one size larger.
You will need to email us immediately as once an order is despatched, there is no way for us to recall it.
Absolutely! No children or forced labour are involved in any part of our supply chain.
If we intend to restock a design or colour, you can add it to your wishlist inside your account. We will then notify you when it is back in stock.
